Shipping policy
Shipping Policy
Effective Date: 8/18/24
1. Introduction This Shipping Policy for Bonemade LLC outlines the terms and conditions regarding shipping for orders placed on Bonemade LLC's online store.
2. Shipping Areas
2.1 Domestic Shipping
We currently offer shipping within the United States of America. Our shipping services are available to all addresses within the country, including P.O. boxes.
2.2 International Shipping
At this time, we do not offer international shipping. We are continuously evaluating our options and may expand our shipping capabilities in the future.
3. Shipping Methods and Costs
3.1 Shipping Methods
We offer various shipping methods based on delivery speed and cost. The available options for each order will be displayed at checkout. These options may include:
- Standard Shipping
3.2 Shipping Costs
Shipping costs are calculated based on the shipping method selected, the weight and size of your order, and your delivery address. The total shipping cost will be displayed at checkout before you confirm your purchase.
4. Order Processing Time
4.1 Processing Time
All orders are processed within 14 business days from the date of purchase, typically 3-5 business days. Orders are processed Monday through Friday, excluding holidays.
4.2 Order Confirmation
Once your order is placed, you will receive an order confirmation email with details of your purchase. A shipping confirmation email with tracking information will be sent once your order has been dispatched.
5. Delivery Time
5.1 Estimated Delivery Time
Delivery times vary based on the shipping method chosen and your location. Typical delivery times are as follows:
- Standard Shipping: 3 - 5 business days
Please note that these are estimated delivery times and actual delivery may vary due to factors such as weather conditions, carrier delays, location proximity, or other unforeseen circumstances.
6. Shipping Restrictions
6.1 Delivery Restrictions
We are unable to deliver to certain locations, including but not limited to:
- International addresses (unless otherwise specified)
- Remote or restricted areas
If you are unsure whether we can deliver to your address, please contact our customer service team before placing your order.
6.2 Incomplete or Incorrect Addresses
Please ensure that you provide accurate and complete address information. We are not responsible for delays or issues arising from incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, we will issue a refund for the order minus any shipping fees.
7. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through [insert carrier’s website or tracking system].
8. Lost or Damaged Shipments
8.1 Lost Shipments
If your order does not arrive within the estimated delivery time, please contact our customer service team. We will work with the carrier to locate your package and provide updates as necessary.
8.2 Damaged Shipments
If you receive a damaged or defective product, please contact us within 7 days of receipt. Provide your order number, a description of the damage, and any relevant photographs. We will assess the issue and provide instructions for returning the damaged product and receiving a replacement or refund.
9. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.
10. Contact Information
If you have any questions or need assistance with your order, please contact our customer service team:
- Email: Jack@bonemadeskin.com
- Phone: (206) 713-4947
11. Policy Updates
We may update this Shipping Policy from time to time. The most current version will be posted on our website, and changes will be effective as of the date of posting.
12. Governing Law
This policy is governed by and construed in accordance with applicable laws. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Seattle,Washington.