faq

General

what is bone marrow?

Bone marrow is the soft, fatty tissue found inside the bones of all mammals. It serves as the primary source where all red and white blood cells are created, making it one of the most vital components for immune function in the body. For thousands of years, humans have feasted on this superfood to gain its essential vitamins, minerals and fatty acids to help boost the body's overall immune function.

what is tallow?

Tallow is defined as 'rendered animal fat,' and traditionally has always been rendered body fat, until now with Bonemade tallow balms derived from bone marrow fat. Traditional tallow has been cherished for generations as a deeply hydrating moisturizer because its fatty acid composition closely resembles our skin’s natural moisture barrier. It's rich in vitamins A, D, E & K2 to keep your skin nourished all day and night.

why use bone marrow tallow over just tallow?

It elevates traditional tallow with with potent antioxidants that superboost:

  • Skin barrier support
  • Protection against free radicals
  • Skin elasticity and firmness

Along with this, bone marrow has 5x more Vitamin E than traditional tallow, higher levels of minerals like calcium, a more favorable fatty acid profile that penetrates deeper into the skin's dermis (its deeper layer), and is a cleaner fat that stores fewer toxins.

what are the key ingredients in the balms?

Our Bonemade Bone Marrow Tallow Balms are crafted with 100% grass-fed bone marrow tallow from local Idaho ranches, jojoba oil, squalene, honey, beeswax, and essential oils. All of our ingredients are organic and natural, ensuring the highest quality and effectiveness for your skin.

How do I use Bonemade Bone Marrow Tallow Balm?

Simply apply a small amount of the balm to clean, dry skin. Gently massage it in until fully absorbed. Our balm is versatile and can be used on the face, body, and even on dry or cracked areas like elbows and heels.

what's the difference between Classic, signature, and premium formula? Which one should I get?

Our classic formula contains the least amount of bone marrow, making it an excellent choice for those seeking a high-quality product at a more affordable price. It still delivers excellent moisturizing and skin-nourishing benefits, making it a great entry-level option for customers new to tallow balms.

Our signature formula contains approximately twice the bone marrow of the classic formula. It's ideal for those who want a luxurious product that sits between classic and premium. The increased bone marrow content offers more potent antioxidant support, which strengthens, preserves, and restores the skin barrier—perfect for customers seeking more advanced skincare.

Our premium formula is the most potent, offering the highest level of skin support. This top-tier product provides ample antioxidant protection and nourishment, making it ideal for those who want the very best in natural skincare.

what are the different scents like?

Our Lavender & Chamomile scent is floral and for those who want to feel like they're laying in a field of flowers.

The Sage & Cedarwood scent is going to be more earthy and rustic and for those who like scents that remind them of hiking in the woods.

Eucalyptus & Bergamot is citrusy and fresh that invokes the invigorating feeling of a brisk morning walk.

Unscented contains no essential oils, ideal for those who prefer extra caution with sensitive or reactive skin. CAUTION: Tallow has a strong natural scent that some may find unpleasant. Our essential oils are at safe levels, around 1% potency, making them suitable for children and pregnant individuals. We recommend choosing one of our three scented balms over the unscented version unless necessary.

are the balms non-comedogenic?

Yes, all of our ingredients, including bone marrow tallow, jojoba oil, and squalene, are non-comedogenic, meaning they won't clog pores. Our balm is suitable for all skin types, including acne-prone skin, and provides hydration without contributing to breakouts. Instead, it will help breakouts!

Are your products suitable for sensitive skin?

Yes, our balms are formulated with gentle, natural ingredients that are suitable for sensitive skin. The combination of organic tallow and oils provides deep nourishment without causing irritation. Also, the dilution percentage of the essential oils in our scented balms is less than 1%, making it safe for everyone to use on their skin on their body or face.

Are your products free from synthetic chemicals and preservatives?

Absolutely! We are committed to using only natural and organic ingredients. Our products are free from synthetic chemicals, preservatives, parabens, and artificial fragrances.

Do your products contain any allergens?

Our balms are made with natural ingredients like beeswax and essential oils, which may cause allergic reactions in some individuals. We recommend performing a patch test before use, especially if you have known sensitivities.

Can your balms be used on the face as well as the body?

Yes, our Bonemade Bone Marrow Tallow Balm is safe and effective for both facial and body use. It provides deep hydration and nourishment, making it perfect for all areas of the skin.

How should I store my Bonemade Bone Marrow Tallow Balm?

Store your balm in a cool, dry place, away from direct sunlight. This will help maintain its freshness and effectiveness. If stored properly, our balm has a shelf life of about 6 months.

What is the shelf life of your products?

Our Bonemade Bone Marrow Tallow Balm has a shelf life of approximately 12 months. To ensure maximum freshness, store it in a cool, dry place.

How much product should I use per application?

A little goes a seriously long way with our balm. Start with a small amount and apply more as needed. The balm is highly concentrated, so a small amount should provide ample coverage.

faq

sourcing & sustainability

Where do you source your bone marrow from?

We source our bone marrow tallow from local Idaho ranches that raise 100% grass-fed cattle. These ranches practice regenerative agriculture, ensuring that our ingredients are of the highest quality and sustainably produced.

What is regenerative agriculture?

Regenerative agriculture is a farming practice that focuses on restoring and enhancing the health of the soil, increasing biodiversity, and improving the overall ecosystem. By practicing regenerative agriculture, the ranches we partner with contribute to a healthier environment and produce higher quality, more nutrient-dense ingredients.

Are your ingredients ethically sourced?

Yes, all of our ingredients are ethically sourced. Our bone marrow comes from ranches that prioritize animal welfare and environmental sustainability, and our other ingredients, such as jojoba oil, squalene, honey, beeswax, and essential oils, are all organic and sourced with care.

What makes your products different from other skincare brands?

Our commitment to using 100% grass-fed bone marrow tallow from regenerative agriculture practices, combined with organic and natural ingredients, sets us apart. We focus on purity, sustainability, and delivering exceptional skin benefits through time-honored, natural ingredients. Furthermore, we are the first to create a tallow balm from bone marrow, the most nutrient-dense source there is!

How are your products made?

Our products are handcrafted in Northern Idaho using traditional methods. We carefully blend our organic ingredients in our home kitchen to create balms that are not only effective but also free from synthetic chemicals and preservatives.

Do you use sustainable packaging?

Yes, we are dedicated to minimizing our environmental impact. Our packaging is made from recyclable materials, and we continually seek out ways to improve our sustainability practices.

faq

shipping & returns

What are your shipping options and rates?

Currently, we only offer standard 2-5 day shipping. Shipping rates are calculated at checkout based on your location and the size of your order. We hope to add more shipping options in the future!

How long will it take to receive my order?

Orders are typically processed within 1-2 business days, and shipping times vary depending on your location. You can expect to receive your order within 2-7 business days for standard shipping.

Do you offer international shipping?

At this time we do not offer international shipping. We apologize for the inconvenience, but hope to get balm out to the whole world soon!

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you're not happy, we have a 30-day money-back guarantee. Please check out our refund policy or contact us at jack@bonemadeskin.com for assistance!

What should I do if I receive a damaged product?

If your product arrives damaged, please contact us immediately at jack@bonemadeskin.com. We'll arrange for a replacement or refund and work with you to resolve the issue quickly!

faq

company info

Where is bonemade based?

Bonemade is proudly based between Northern Idaho and San Diego. Our balms are handcrafted using local, sustainable ingredients and shipped out in Idaho, and our design and marketing is in San Diego.

How can I contact customer support?

You can reach our customer support team via email at jack@bonemadeskin.com or by using the contact form on our website. We're always here to help with any questions or concerns!

Do you offer wholesale or bulk purchase options?

Yes, we offer wholesale and bulk purchase options for retailers and other businesses. Please contact us for more information on pricing and availability.

Do you have a physical store location?

Currently, we do not have a physical store location, but our products are available for purchase online through our website or on our Instagram store!

Can I find your products in any retail stores?

Our products are primarily sold online, but we are expanding into select retail locations. Please check our website for updates on where you can find Bonemade products near you!